Refunds and Returns Policy

Refunds and Returns Policy for MRG Global

Effective Date: [30/05/2024]

Thank you for reading this post, don't forget to subscribe!

At MRG Global, we strive to provide high-quality products and services. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Certain types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.

2. Return Process

To initiate a return:

  1. Contact Us: Email us at services.mrgglobal@gmail.com or call us at +61434119565 within 14 days of receiving your item.
  2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.
  3. Ship the Item: Please include the Return Authorization Number and ship the item to the address provided in our return instructions.

3. Refunds

Once we receive your returned item:

  1. Inspection: We will inspect the item and notify you of the status of your refund.
  2. Approval: If your return is approved, we will process your refund to your original method of payment.
  3. Processing Time: Refunds will typically be processed within 30 days of receiving your item.

4. Late or Missing Refunds

If you have not received your refund:

  1. Check Your Bank Account: Verify your bank account to ensure the refund has not been posted.
  2. Contact Your Bank: Processing times may vary, so contact your bank to inquire about the delay.
  3. Contact Us: If you have done the above steps and still have not received your refund, please contact us at services.mrgglobal@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at services.mrgglobal@gmail.com or call us at +61434119565.

6. Shipping Costs

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

8. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

MRG Global
Email: services.mrgglobal@gmail.com
Phone: +61434119565
Website:https://mrgglobalaustralia.com/